Returns & Exchanges

At RAYA, we want you to be completely satisfied with your beauty journey; if a product isn't the right fit, you can return it within 30 days of purchase. Items must be in their original packaging and in gently used or unused condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the products in their original box, ensuring all lids are tightened to prevent leakage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

4

Receive Your Refund

Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing